Refund Policy

1. Where you subscribed decides who to ask

ConserNews is sold in two places, and they are not the same arrangement:

• On this website, ConserNews takes the payment through ArlaPay, our payment provider. The policy below is ours and we apply it.
• In the iOS or Android app, Apple or Google is the seller. Your store account holds the subscription, and refund requests are handled through that store under its refund policies.

Section 2 is the website policy. Section 4 is the store route. Everything else applies to both.

2. The website policy

Billing starts when you confirm a ConserNews subscription on this website. Website payments are final and non-refundable, except where required by law or to correct a billing error. We do not refund a month or a year already paid for, time you did not get around to reading, a renewal you meant to cancel and did not, or a change of mind after purchase. This is the same on the monthly plan and the yearly one.

3. Prices and offers

The website does not promise or start a free trial; the hosted checkout shows the immediate charge before you confirm.

Eligible new subscribers may receive a three-day free trial on monthly or yearly app plans when shown in the App Store or Google Play purchase sheet. The app shows a trial only when supported by the store offer and eligibility information. After a trial, the selected plan renews at the store-displayed price unless cancelled before the trial ends. Returning or ineligible subscribers pay the displayed price when they confirm. Website purchases have no free trial.

4. If you subscribed in the app

No refunds for change of mind or unused time, except where required by law or the store’s refund policies. Apple and Google may grant refunds under their own rules.

iOS. Apple issues the refund, not us. Ask at reportaproblem.apple.com with the Apple Account you bought it on. Apple's current policy and decision apply.

Android. Google issues the refund. Follow Google Play's refund instructions with the Google account that bought it; Google's current policy and decision apply.

If the reason you want a refund is something we got wrong — the app would not unlock, a subscription you paid for never arrived — write to us anyway at [email protected]. We can investigate and help with the appropriate store refund process.

5. Cancelling

Cancel in the same place you subscribed. Cancelling anywhere else does nothing, because the subscription is not held there.

• Bought on this website: the ArlaPay billing portal, linked from the receipt you were emailed and from your account settings.
• Bought on iOS: Settings → your name → Subscriptions, or apps.apple.com/account/subscriptions.
• Bought on Android: Play Store → Subscriptions, or play.google.com.

Cancelling stops the next payment. It does not refund the period you are already in, and your subscription keeps working until that period runs out, so there is nothing to gain by leaving it to the last day. Cancel before the renewal date rather than after it: once a renewal has been taken it falls under the policy above.

6. What we do put right

These are billing mistakes rather than refunds, and we fix them without argument:

• You were charged twice for the same period.
• You were charged after cancelling.
• A renewal was taken from a subscription you had already cancelled in the portal.

Write to [email protected] with the receipt and we will investigate. If Apple or Google took the charge, any money must still be returned through that store.

7. Your statutory rights

Nothing here removes a right you hold under the consumer law where you live. Where that law gives you a refund we do not otherwise offer, the law wins — tell us and we will honour it.

8. Changes to this policy

We may update this policy; the current version always lives at this address, with the revision date above.

9. Contact

Questions about a charge or this policy: [email protected].